Why should I order YOUR pillow covers?
Our pillow covers are made with the highest-quality construction possible. We meticulously center each pattern and match the fabric from front to back. All inside seams are professionally serged to prevent fraying and there is a hidden zipper at the bottom of the cover to ensure a clean, tailored look. We put time and love into each custom-made item!
The pillow cover you sent me seems to be slightly smaller than the stated dimensions. Why?
All of our pillow covers are made slightly smaller than the size indicated so that you have a nice firm pillow with full corners. This means if you order an 18x18 inch pillow cover, the finished size of the cover will be approximately 17.5 inches. We have made pillow covers for years and this offers the best fit for commercial pillow inserts.
Does my pillow cover purchase include a pillow insert?
No, it does not. Many people have their own inserts or pillows they would like to recover. For this reason, we offer pillow covers separately. If you do not already have an insert, we have them available here: http://www.modernalityhomedecor.com/collections/pillow-inserts
Remember, the pillow cover and insert should be the same size! (i.e. if ordering an 18x18 inch pillow cover, add the 18x18 inch insert to your cart to go with it)
How do I measure my pillow insert?
If you already have your own insert but need help measuring, follow these instructions: lay the pillow cover flat and measure from top corner to top corner. Next, measure from the top left corner to the bottom left corner. This will give you the correct dimensions. Do NOT measure your pillow diagonally.
My window has odd measurements. Can you make curtains to fit?
Absolutely! We make custom-sized curtains daily! Please send us an email to let us know the dimensions you are needing: firstname.lastname@example.org
How long before my order ships?
Each order is custom made in the order it is received. Please allow us 2-4 business days to create your order before it is shipped. If you have ordered curtains, please allow us 2-4 weeks to order your fabric and then create your curtains.
Do you accept returns or exchanges?
Yes, we do. Please see our "Return Policies" page for details.
What shipping methods do you use?
All of our US envelopes are sent First Class through USPS with delivery confirmation which takes approximately 2-5 days to arrive. If you order a pillow form with your cover or for any larger orders over one pound, we ship Priority and it will take 2-3 days to arrive. If you purchase 2 or more pillows or for extra heavy packages, we ship USPS Ground and it will take 2-9 days to arrive.
Insurance can be purchased if you'd like. Please send us a message and we will invoice you for the insurance charge. Please be advised that without Insurance, I CANNOT be reponsible for loss or damage that occurs in transit.
International envelopes are sent through USPS which takes approximately 7-14 days to arrive. Some countries may have a much longer shipping time, depending on location. PLEASE BE AWARE THAT AN IMPORT CHARGE MAY APPLY IF YOU ARE ORDERING INTERNATIONALLY. The amount of this charge depends on your country's policies. It is your responsibility to pay this charge when you pick up the package.
How to do I clean my home decor?
WASHING INSTRUCTIONS: Use cold water and mild detergent (Woolite). Air Dry Only. Do not Dry Clean. Highly recommend spot cleaning!
Can I make a wholesale order?
Sure! We take each order on a case-by-case basis. Please contact us at info@modernalityhomedecor for more information.